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Customers and former boss say Springfield roofer took thousands

Customers and former boss say Springfield roofer took thousands

Customers and former boss say Springfield roofer took thousands

SPRINGFIELD, Mo. (KY3) – Springfield customers tell On Your Side they paid thousands in deposits for roof repairs, but no work was done. They believe this could have been prevented. A few months ago, the roofer’s old boss says he fired him for taking thousands of dollars from the company.

On Your Side reporter Ashley Reynolds investigates the rogue roofer and asks the prosecutor why he’s not in handcuffs.

“Replace a couple of windows. Replace the roof and the shingles of that one,” Chad Greenquist said as he pointed around his property.

Greenquist hired Mark Frye with Lork Residential Services to get the job done.

“The sad part was, he was a little more expensive than the other quotes, but the other quotes wouldn’t do the windows and roof,” he said.

In April, Greenquist paid Frye a deposit of $8,776, half the written estimate. They agreed to a deadline of mid-May. Greenquist hasn’t heard from Frye in weeks.

“I’ve started a lot of companies. I’ve sold a lot of companies. I currently own companies. I’ve never left anyone out like this. So from a principal standpoint, that’s what really bothers me,” he said.

“Oh, he was going to get right on it. Have the materials ordered on March 12th and have it done before May,” said Nick Harper.

Harper says he was taken too. He hired Frye around the same time and paid him half down, $6,350, for a roof replacement. On March 26th, Frye said in a text the materials are in and they’ll be delivered by the supply company. The materials and Frye were a no-show. Two months later, Harper called the supply store.

“Not only do we not know him, we have never heard of his company,” said Harper.

Harper got an attorney and sent Frye a letter demanding a refund.

Frye texted him.

“He said, ‘I have $45 dollars to my name. I can pay you that. If that doesn’t work, you’ll have to get a judgment against me.’ I thought Buddy, I’m going to do more than that.”

Harper filed a police report. It’s not the only one on record with the Springfield Police Department. Turns out, one was filed months ago by his old boss. Jared Mason with Advanced Restorations says Frye took a total of about $20,000 from the company. Mason says Frye told customers to write checks out not to the company, but directly to him.

“I have one homeowner in the Nixa area who was affected by him, and wrote him a check for $12,000 directly to his name. There were multiple cash ones. There was one in the Willard area where he received several thousand dollars in cash where he never turned into the office. There was one homeowner, he received $6,000 cash payment and he turned in a portion of it to the office,” said Mason.

So far, Mason says he’s heard from eight customers.

“I trusted him. He was a great sales guy. You talk about the betrayal aspect. I would have never expected that to come from Mark,” said Mason.

Despite the loss, the company responded.

“Even though the company took the financial hit of not having those funds, we made sure our homeowners were taken care of. I’d like to see charges come about. I would like to see him held accountable. As of right now, there seems to be no accountability and he continues to do it,” said Mason.

Greene County Prosecutor Dan Patterson says this case has not made it from the police to his office yet. Springfield police won’t answer specific questions about why this active investigation is taking months, but say it’s a top priority with multiple victims. While Patterson won’t comment on specifics either, he talked about these types of cases.

“They have a priority for our office. Like every other place out there, we are short-staffed as well. Property crimes, there’s a lot of volume to them and we have to dedicate resources to homicides and child sex abuse and other priorities as well,” said Patterson.

Patterson says contractor cases are tough. Detectives usually do a deep dive into business records and gather witness statements. But sometimes these are civil matters and don’t reach the level of a crime.

“We have to be able to prove beyond a reasonable doubt at the time the person made a promise to do a thing — that they knew that was false at that time,” said Patterson.

He has to prove intent.

“Whether it’s poor business practices, unforeseen circumstances or a crime — the effect on the victim financially is the same,” Patterson added.

After unreturned calls, messages and emails — On Your Side went to all the addresses listed on state records looking for Frye. No one came to the door.

Later that day we received an email from Frye saying: Thank you for reaching out to me, but I am currently not available for an interview at the present moment.

Frye does not have a Springfield business license. Those estimates from the story were done in February and March. He applied for his license in April. It still hasn’t been approved. The city told Frye he needs proof of insurance and he still has to pay the license fee.

Here are a few reminders if you are hiring a business.

  • Always make the check out to the company. Not individual year.
  • Always get a receipt.
  • Get everything in writing. These customers in the story did not have contracts, just written estimates.
  • One of the most important things to have in that contract is a deadline for when the work will be completed.

If you feel you’ve been wronged by a business, file a complaint with the Attorney General, Better Business Bureau, and file a police report if you suspect fraud.

To report a correction or typo, please email [email protected]