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City of Wichita provides another update on cybersecurity incident, pending billing statements

City of Wichita provides another update on cybersecurity incident, pending billing statements

City of Wichita provides another update on cybersecurity incident, pending billing statements

Courtesy: City of Wichita / KSN Graphic

WICHITA, Kan. (KSNW) — The City of Wichita has provided another update on the cybersecurity incident that occurred in early May.

“The City of Wichita reports that recovery efforts from the recent cybersecurity incident are progressing well,” the city said. “Most public systems are now back up and running, with a few limited exceptions.”


Customers should expect to receive updated billing statements this week as water metering, billing and payment processing systems come back online.

Customers should now be able to access their utility accounts online.

Automatic payments are working as usual. Bills can also be paid by credit card, cash, check or money order by going to City Hall, accessing your account online, calling 265-1300 or by mail.

Due to the cyber security incident, some invoices in June will be for more than 60 days of service.

If a payment arrangement is needed, you can call a representative at 265-1300 who will set up a payment plan for you.

Answers to frequently asked questions about water bill payments can be found online.

The Wichita Public Library has Wi-Fi available at every location, as well as Libby and the ability to manually check out materials. All currently available services can be found online.

Wichita Dwight D. Eisenhower National Airport is expected to have public flight information and gate display soon.

Municipal Court is expected to have public search warrants online Monday. The city says that while most court systems are online, they encourage residents to call 268-4345 to check information on court dates, fees or any other information.

All other resident oriented systems should work. Check wichita.gov/alert for system updates.

The Wichita IT team continues to work to fix all remaining system outages.